Senior PALS Officer

The PALS Senior Officer will act as a team leader for the PALS staff, supporting the day to day running of the services and working closely with the senior Patient Experience team to ensure timely and appropriate responses to concerns and complaints. They will also be a primary contact for patients, carers, and staff to address concerns and compliments about NHS services.

The role involves logging enquiries, resolving staff and service users issues, and ensuring a high-quality process.

The PALS Senior Officer will work across different sites, occasionally on short notice, and will coordinate investigations, triaging concerns, drafting responses and supporting service improvements.

Working as the onsite team leader in PALS, we are looking for a candidate who will support the day to day running of the service, alongside the Complaints & PALS managers.

This will include operational and managerial responsibilities, as well as acting as a senior point of contact for escalated queries.

The post holder will be calm, professional, empathetic and aware of the professional boundaries of their position.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We Have Four Primary Goals

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
  
  

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
  
  

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About The University Hospitals Of Leicester NHS Trust

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

For further details / informal visits contact: Name: Maya Farmer Job title: Complaints & PALS Lead Email address: [email protected] Telephone number: 0300 303 1573