Operations Coordinator - New Bond Street

Are you a good match?

Experience in retail, particularly in the field of luxury retail or the service sector (hospitality, tourism)

Ability to work in a fast paced retail store environment

Flexible mindset with the ability to accept change

Strong Attention To Detail And Organizational Skills Required

Experience in SAP would be a plus

Excellent communication skills in English

Must be available to work retail hours, including weekends

What are we expecting from you?

Duties

You support the Operations Manager in their duties by supporting the Boutique team on all stock, logistics and boutique related administration:

Operations …

Manage the stock – receive stock, transfer pieces, proceed stock counts, handle special product requests for CP, follow-up pieces’ movements within the boutique, know how to handle HJ pieces (manipulations, transfer requirements)

Contribute to document management – invoices, archives, mails

Follow-up & prepare omni-channel orders

Can take-over on digital tools topics when Operations & Sales Manager are away

Ensure the back-office area is properly set-up

Update price tags if needed

Comply with Maison’s policies and abide by procedures

Ensure good practices on product storage and manipulation

Customer Service …

Manage the CS flows to/from the boutique (send, receive repair to/from the platform or the subcontractors)

Control all repairs (visual check) at reception

Perform CS activities allowed in the boutique

Manage spare parts & accessories (inventories, stock control, replenishment)

Team Development …

Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)

Raise awareness of back-office activities among the sales team & train her/his backup

Contribute to positive team spirit & actively participate in the day-to-day boutique life

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.