In Store Personal Shopper

Role Overview

As a brand, our mission is to unite the conditioning community, and for the first time ever, we’ll be doing this in a permanent retail space. 

As a Personal Shopper of Gymshark London, you will be vital in shaping and maintaining what our community feel online, in real life. 

Our store will behave in a way that’s totally unique to Gymshark. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse or just hang out. What matters is providing a safe space where everyone belongs and feels welcome. 

To smash this role, you’ll need to have the above mindset, and be someone that your team looks to for inspiration and guidance. You’ll be responsible for supporting all elements of our unique and disruptive impact, working closely with our HQ teams, collaborating, ideating and making sure that our physical offering is always evolving. 

As a Personal Shopper in our flagship store you are a brand ambassador – ensuring that our community has the most incredible Gymshark experience. Working with your team, you will use your positive energy and sense of fun to build a welcoming and inclusive environment. Creating community is your number one priority. You will build authentic connections with visitors to your store, helping to educate them about conditioning and inspiring them to be their personal best. Combining your excellent product knowledge, operational best practice and technological flair, you will offer a best-in-class service, helping our community to shop how they want, and when they want.   

 

What You’ll be doing:  

Requirements

• Previous experience in a retail/sales environment
• Driver of exceptional customer service using positive language, clear communication, effective listening
• Additional languages spoken would be a bonus
• Confident in approaching and building relationships with the community. Going above and beyond in catering to individual needs (personal, cultural) by remaining adaptive and attentive
• Passionate about styling whilst aware of current trends within both the brand and industry
• Attention to detail - making suggestions that are in line with a customer's vision, according to their needs
• Driven to learn all things product - delivering information and answering questions about our product
• Ability to work collaboratively in both a smaller and wider team
• Capable and confident in working in a fast-paced environment whilst balancing multiple requests
• Driven to achieve and exceed team KPIs
  
  
  

Duties

• Meeting customers who’ve booked an appointment
• Getting to know customers’ likes, dislikes and budget
• Select products or services that fulfil customers’ needs
• Build, maintain and develop a rapport with our community
• Finding potential walk-in customers on the shop floor during appointment-free periods
• Fulfilling admin duties, such as tracking and sending over KPIs and appointment notes
• Ensuring the 121 Shopping space is fully stocked and tidy
• Maintaining deep brand and product awareness, supporting the wider team with product education as experts
• Bonus languages: Arabic, Spanish, Mandarin, Cantonese
  
  
  

THE PERKS 

 

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way. 

 

33 days holidays pro rata (Inc Bank Holidays) + your birthday 

Employer pension contributions up to 7%  

Contribution to a gym membership  

50% Gymshark Discount  

 Gymshark gift card for each year of service 

Financial, physical, health and wellbeing support  

Paid time off when you’re physically and mentally unwell  

Generous family leave package 

Bonus potential 

 

WE HIRE PEOPLE 

 

Real-life humans, each with their own unique set of thoughts, beliefs, cultures and identities with a background and body that is completely individual. Together, as unique individuals, we make Gymshark stronger. 

 

If you’re reading this, you’re probably applying for or considering applying for a job with us, and we want you to know that Gymshark is an equal opportunity employer. For us, that means we always, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not, and will not, tolerate discrimination of any kind. 

 

OUR VALUES ARE INVALUABLE 

Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way).  You understand that to go further, we go together (Put Family First).