Support Service Manager

We are looking for a professional, confident Support Services Manager who can lead, inspire & take overall responsibility for the management and functioning of all non-clinical areas of the hospital.

You'll be working 40 hours a week (Monday Friday 9am – 5pm) at Cygnet Hospital Ealing.

Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for service users with an eating disorder or personality disorder over two separate wards.

Services are delivered in a therapeutic environment, which is coproduced to the greatest extent possible. Our focus is on maximising positive outcomes and supporting recovery, enabling our service users to return to their local communities with increased independence. A range of therapies supports the care pathway towards independent living. The hospital is close to transport links and with ready access to the local community.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

Your day-to-day

• Undertake overall responsibility for the management and functioning of all non-clinical areas of the hospital including hospitality, HSE and Fire Regulation guidelines and according to set budgets.
• Provide administrative support for the contractual requirements, including MHA, CPA, HR Functions and general administration and ensure all weekly/monthly clinical updates are coordinated effectively and administrated within appropriate timescales
• Undertake project management work, lead on investigations (SUI, HR related and complaints) where required and participate in audit and the development of policies for the smooth running of the hospital as a whole
• Be the registered complaints manager for the hospital to ensure all complaints are dealt with in appropriate timescales and actions are implemented
• Ensure compliance by others of policies, procedures & regulations
• Support staff through debriefs, appraisals, training, meetings within the non-clinical departments
• Work with members of the management team to identify service development opportunities and implement service improvements
• Support with management of cost centres including monthly reviews of management accounts with department heads
• Lead/support with the contractual monthly and quarterly submission for NHSE and NHS trust
  
  

Why Cygnet? Well offer you

• Free meals and EAP support
• Bespoke career pathways
• Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy
• Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations
• Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card
• Plus much more
  
  

You are

• Experienced in managing non clinical services in a Hospital setting
• Experienced in managing change, leadership initiatives, motivating & developing others
• Committed to delivering improvement strategies across all aspects of non clinical service provision in a hospital setting
• Open, compassionate, honest & resilient
• Capable of undertaking audits, developing, following-up & ensuring completion of action plans
  
  

Desirable

• Please refer to job description
  
  

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

Click the link to apply – Thank you.