Store Manager (Manchester Airport)

Department: Concessions

Location: Manchester Airport

Description

As a Store Manager, you will be responsible for overseeing the efficient operation and management of the site located within the airport. This role requires a dynamic individual with strong leadership, organisational, and customer service skills. The Store Manager will manage the staff, implement sales and marketing strategies, ensure a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise daily store operations, including opening and closing procedures, cash handling, and inventory management.


• Ensure compliance with health and safety regulations and maintain a clean and sanitary environment.


• Monitor food preparation, presentation, and quality to meet customer expectations.


• Recruit, train, and manage staff.


• Schedule employees, manage rotas, and ensure adequate staffing levels to meet operational demands.


• Conduct performance evaluations and provide constructive feedback for professional development.


• Foster a customer-centric environment, ensuring excellent service and addressing customer concerns promptly.


• Implement strategies and train the staff to enhance the overall experience for airport travellers.


• Monitor customer feedback and implement improvements based on suggestions.


• Develop and manage budgets, controlling costs without compromising quality.


• Monitor inventory levels and coordinate with the factory and suppliers to ensure adequate stock.


• Prepare and analyse financial reports, including sales reports, inventory reports, and profit margins.


• Ensure compliance with airport regulations, local laws, and company policies.


• Maintain up-to-date knowledge of food safety standards and industry trends.


• Handle necessary permits, licences, and inspections.


• Collaborate with the marketing team to develop and implement promotional activities.


• Create and execute marketing strategies to attract airport travellers and increase store visibility.


• Liaise with airport authorities, vendors, and stakeholders to ensure smooth operations.


• Maintain a good planning in regards to airside passes.


• Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues/ discrepancies.

Who you are:

• Proven experience in store management, preferably in a fast-paced airport setting.


• Able to undertake a criminal record check.


• Strong leadership skills with the ability to motivate and develop a team.


• Excellent organisational and multitasking abilities.


• Knowledge of health and safety regulations and food industry standards.


• Familiarity with point-of-sale systems and basic accounting principles.


• Flexibility to work in a dynamic and fast-paced airport environment.


• Flexibility in hours, airport shifts can start at 3am.


• Exceptional problem-solving skills and adaptability.


• … A pasta lover!

What we can offer:

• Competitive salary to attract best talent


• Join a dynamic, fast-moving & diverse team


• Duty free discounts excluding alcohol and cigarettes


• Regular team socials and pasta tastings


• Free Pasta Evangelists products


• Referral bonus Scheme


• Cycle to work scheme


• 33 days of paid annual leave (bank holidays inclusive)