Service Advisor

Mercedes-Benz of Brooklands is seeking a dynamic and dedicated individual to join our team as a Service Advisor. If you are passionate about delivering exceptional customer service in the automotive industry, we want to hear from you!

About Our Company

Hedin Automotive, a prominent partner of the Mercedes-Benz brand, operates across Europe and the UK, including esteemed locations such as Brooklands, Croydon, West Bromley, and Dartford. Our mission is to consistently deliver premium automotive service and excellence.

Key Responsibilities for Service Advisors

• Act as the primary point of contact for customers in need of vehicle service.
• Manage service bookings and ensure timely management of client queries.
• Communicate effectively with customers about service options, costs, and timelines.
• Coordinate with the service team to ensure successful completion of vehicle maintenance and repairs.
• Maintain up-to-date and accurate customer records using our CRM system.
  
  

Ideal Candidate Profile

• Previous experience in a similar role within the automotive industry is a must.
• Excellent organisational skills, with the ability to manage multiple tasks effectively.
• Strong interpersonal and communication skills to effectively liaise with customers and team members.
• Proactive attitude with a passion for customer satisfaction and service excellence.
• Willingness to embrace new automotive technologies and advancements.
  
  

Benefits of Working with Mercedes-Benz of Brooklands

• Competitive salary package complemented by performance-based bonuses.
• 25 days annual leave plus bank holidays
• Exclusive discounts on Mercedes-Benz products and services.
• Access to continuous professional development and career progression opportunities.
• Life assurance cover
• Inclusive health and wellness programmes.
• Discounted retail and hospitality schemes
• A collaborative and supportive workplace environment.
  
  

Application Process

If you share our dedication to outstanding service in the automotive industry and are eager to advance your career, consider applying for the Service Advisor position. We uphold values of diversity and inclusivity and welcome applications from candidates of all backgrounds.

To apply, please visit our careers page at https://www.hedinautomotive.co.uk/careers. We encourage early applications as we may close the vacancy ahead of schedule if a substantial number of applications is received.

Hedin Automotive is committed to being an inclusive and equal opportunity employer. All shortlisted candidates will undergo necessary pre-employment checks, including verification of employment history and a criminal background check. Learn more about our organisation's vision and employment opportunities at https://www.hedinautomotive.co.uk/.