Senior Change Manager, EU DSP

Description

We are looking for a program manager who will lead up to three technical verticals (Tech, Ops, Safety, Scorecard, Capacity planning, VAS & payments - depending on experience) for Change Management team for DSP (Delivery Service Partners). At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfil and deliver customer orders. Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. This includes the DSP program. Amazon is growing its network of DSPs who own and operate successful package delivery businesses. This individual will play an integral role in helping Amazon build the most advanced and safe last mile delivery network in the world by partnering with the business team to rollout new programs, products, and processes across EU. The role will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives.

The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met.

Key job responsibilities

• Drive safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across large group of stakeholders, develop and execute rollout plans and ongoing support.
• Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward
• Collaborate and build relationships with cross functional teams to ensure seamless execution and process excellence
• Relentlessly advocate for DSPs and strive to simplify and improve their experience and that of their drivers
  
  

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers
  
  

Preferred Qualifications

• Experience working with DSPs and/or in operations.
• Previous experience of change management
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon UK Services Ltd.

Job ID: A2864028