Receptionist

Department: Front of House

Location: Manchester

Compensation: £27,183 / year

Description

Receptionist – Manchester

We have an exciting opportunity for an experienced and efficient receptionist who is ready to move into a role supporting the building manager with facilities management. You will relish
a challenge and be highly organised, managing contractors and providing admin support.

You will 'own' the ground floor reception, taking pride in managing every visitor's journey, ensuring an exemplary level of customer service is delivered, with the ultimate aim of leaving a lasting impression.

Ideally located between two of the city's most popular business districts, the building is a short walk from St Peters Square Metro link and Manchester Piccadilly.

Salary - £27,183

Hours - 8.30am – 5pm Monday to Friday

(Note – working hours could change when more companies move into the building)

Key Responsibilities

Managing reception

• Manage and take ownership of the reception area to ensure the ambiance reflects the clients' expectations


• Responsible for delivering an exceptional meet and greet service, ensuring a warm, friendly and professional welcome


• Sign in all visitors to the building following appropriate reception processes


• Efficiently manage deliveries including couriers and post

The Building

• Confidently manage maintenance contractors and ensure building issues are reported and managed to resolution. This will include communication with the Facilities Manager


• Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings


• Produce a weekly report for key stakeholders

Concierge initiatives

• You will be interested in local news and what's happening in the area and keeping tenants informed


• Research and deliver relevant initiatives, freebies and services which are of interest to those who work in the building, as and when required


• Introduce a monthly newsletter promoting initiatives and concierge services– helping to create a community vibe

Skills, Knowledge and Expertise

• You have a vibrant personality and a can-do attitude to own and front this high-end reception area


• You must be proficient at delivering a high-end 'meet and greet' service, working efficiently and professionally at all times


• You have excellent verbal / written communication skills


• You are Mac/PC literate and proficient in Microsoft Office and related software packages

Benefits

• Company pension


• Referral programme


• Wellness scheme, including a 24-hour confidential helpline and access to GP


• Company events