Radiology Systems Support Administrator

Job Overview

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

Your Responsibilities

WHAT YOU’LL DO:

Working as an integral member of the PACS/RIS Team, having responsibility for daily working practices and assistance to junior members of the Team. Also, regular use of all Radiology Systems which include CRIS, ICE, PACS and IEP.

To provide assistance in relevant projects and improvement plans to final implementation The role will also involve the cascade of benefits from current and other developments throughout the Trust as part of the overall Radiology PACS/CRIS/ICE strategy.

To be a core member of the PACS Office. This will include liaison and support to all within Radiology as a whole, the Trust, and other key external contacts including patients. To be point of contact for Band 2 & 3 staff members and act as trainer and mentor for specific areas of their training and ongoing improvement. To provide support to the PACS Department which will include the Office Manager and other key senior members as required.

What We’re Looking For

We are looking for an individual with excellent communication skills, the ability to work well under pressure, a flexible team player and a desire to provide a first-class service for patients and clinical teams. You must be confident, diplomatic, and able to work in a busy environment with a pleasant disposition. You will need to have a flexible approach to a demanding workload and changing priorities.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We’re proud to have been voted in the Top Five acute Trusts for our commitment to supporting our staff to achieve work-life balance.

Essential Experience

Detailed job description and main responsibilities

Administrative and organizational experience.

Experience of dealing with non-routine and complex problems.

Ability to communicate to all levels of personnel and patients.

Experience of working in a PACS Department (Radiology).

Office Experience.

Aptitudes And Skills Required.

Requirements.

Excellent telephone / communication skills.

Demonstrable ability to work under pressure.

Proven ability to work to deadlines, prioritize and multi-task

Good attention to detail.

Able to effectively build and sustain positive working relationships with a wide variety of people.

Able to learn and assimilate information quickly.

Good organizational skills.

Plan and prioritize own workload with the ability to delegate as required.

Ability to work autonomously and as part of a team.

Ability to cascade/train members of staff.

Special requirements of the post.

Requirements.

Knowledge of relevant systems used within Radiology, to include PACS, CRIS, eCamis, eQuest, IEP etc.

Reliability – good time keeping.

Flexibility – able to work flexibly to accommodate peaks and troughs of activity.

Friendly and approachable manner.

Polite, sympathetic, patient and diplomatic.

Person specification

Qualifications / Training Required

Essential criteria

• Literacy and numeracy skills, demonstrable to GCSE (or equivalent) standard
• Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience / training
• Knowledge of UHS Trust IT systems
  
  

Desirable criteria

• Proficient in all aspects of Microsoft Office and Excel programs
  
  

Previous or Relevant Experience

Essential criteria

• Administrative and organisational experience
• Experience of dealing with non-routine and complex problems
• Ability to communicate to all levels of personnel and patients
• Experience of working in a PACS Department (Radiology)
  
  

Desirable criteria

• Office Experience
  
  

Special Requirements of the Post

Essential criteria

• Knowledge of relevant systems used within Radiology, to include PACS, CRIS, eCamis, eQuest, IEP etc
  
  

Values & Behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together