Product Experience Operations Manager - TikTok - London

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Job Description
- Responsible for the user growth of international short video products under TikTok, devising diversified growth strategies and being accountable for core regional growth metrics.
- Collaborate with product, data, algorithm, and marketing teams to drive the implementation and rapid iteration of growth projects. Also collaborate with relevant teams to interface with PR, Ops, MKT, etc., and be responsible for maintaining and communicating with cooperative partners.
- Accountable for enhancing customer service capabilities, conducting business analysis, and managing on-site operations to provide lean support for improving user experience, following up on customer complaints to ensure timely and high-quality resolution of issues
- Monitor public opinion and risk management, and ensure that there are no major risks

Qualifications

Minimum qualifications:
- Skilled in deep data analysis, clear logical thinking, adept at resource integration, and strong execution capability.
- Demonstrates good project management skills, ability to work under pressure, and results-oriented mindset.
- Goal-oriented, highly self-driven, and adaptable learner with strong data analysis and project management skills.
- Demonstrates a strong sense of responsibility and execution capability, responds promptly to daily tasks; customer-centric with a strong service orientation, a sense of responsibility, and accountability, and works diligently.

Preferred qualifications:
- Over 3 years of relevant experience

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.