IT Service Desk Administrator

Role Overview

We are looking for an IT Service Desk Administrator to join our growing Service Desk team.

This role forms part of the IT Service Desk team and will take responsibility for non-technical service desk tasks.

This is a wonderful opportunity for someone from a non-technical background to enter the IT world, in a thriving company that promotes long-term career progression.

The Service Desk forms part of our dedicated internal IT Operations department, whose responsibility is the management and maintenance of the group’s IT infrastructure and systems.

Radius has over 2,800 employees spread across multiple offices, so the Service Desk plays an important role in the day-to-day running of our business.

You’ll be based alongside the team in our head office in Crewe, which is an excellent working space complete with gym, games room, subsidised café, and break-out areas.

What would your day to day look like?

You’ll take responsibility for non-technical IT Service Desk tasks.

That will involve coordination and support for tasks related to IT account creation, procurement, and supplier management. At peak times you might also be asked to assist the Service Desk team by answering inbound calls.

Some Of Your Responsibilities Will Include

• Working with external parties to obtain quotes.
• Raising orders and managing software licences as part of the IT procurement processes.
• Setting up new starter’s accounts.
• Taking ownership of stock control as part of the IT asset management process.
• Managing and working with the Postroom team to deliver IT equipment around the group.
  
  
  

What do we expect of you?

Although this is a non-technical role, we’d love to hire someone who has an interest in IT and a passion to build a career in that area.

You’ll bring a positive attitude, a high degree of enthusiasm, and be keen to learn!

Here are some of the other skills and qualities we’d like to see:

• Self-motivated with strong communication skills and the ability to work as part of a team.
• Analytical mindset.
• Excellent written and verbal communication skills.
• Strong analysis ability and problem-solving skills.
• Ability to communicate with people at all levels.
• Well organised and able to work well under pressure.
  
  
  

What can you expect of us?

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. Once you have gained experience in this role, there are various progression routes available to you within our IT Operations department.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office
  
  
  

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment. You'll have access to our free onsite gym, changing facilities, breakout areas, and our onsite café!

Still curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

Note To Recruitment Agencies

We do not accept unsolicited agency CVs or candidate profiles. Any unsolicited CV or profile received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius talent team.

Department

Technology & IT

Contract type

Permanent

Hours

37.5

Salary

£22,500