IT Ops Specialist

The Vision-Box World…

Join us on our exciting journey and become part of our innovative future!

At Vision-Box, you are empowered to be innovative, creative and hands-on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

We have changed the way passengers travel through airports and travel hubs around the world and are driving the next phase of global innovation in biometric automation. We develop state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, delivering premium customer experiences and high-quality services to our customers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveler experiences. We establish identity through high-performance enrolment, verification, and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

As an IT Ops Specialist, what are you going to do?

• Configure, test, deploy and support a variety of bespoke hardware and software solutions;
• Define and contribute to routine system maintenance procedures;
• Provide 24/7 remote on-call support as part of an on-call rota;
• Able to work out of hours and weekends as required (some travel may be required);
• Proactively identify faults predominantly remotely but also be able to attend sites.
• Respond to escalated incidents and guide/perform break/fix activities when errors and faults occur;
• Liaise with the customer and proactively communicate with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved;
• Create, update, and maintain documentation and contribute to, and deliver training;
• Be compliant with company policies including the use of IT Equipment, Health and Safety, Expenses, etc.

What are the skills and professional experience we’re expecting from you?

• Degree in “Information Systems Engineering”, "Computer Science" or similar;
• At least 5 years of professional experience performing a similar role;
• Currently holding or able to obtain SC clearance (5 years of background checks performed by the Home Office);
• Must have UK residency;
• Ability to work under pressure meeting customer SLAs and KPIs;
• Problem-solving, time management, and autonomy;
• Good knowledge of enterprise hardware (Servers, SAN storage, UPS) (Dell-certified desirable);
• VMware Administrator (Hands-on experience in installing, maintaining, and troubleshooting vSphere, vCenter and Windows Server 2012 – 2016, within a high availability environment, VCP Certification (minimum), relevant Microsoft Certifications MSCE/MSCA;
• Ability to script and automate – (PowerShell);
• Network Administrator - Network support experience in a high availability environment, LAN & WAN architecture and CLI administration for Firewalls and switches like Dell, Fortinet or Cisco, L3 Switching basics ( Ethernet, VLAN, trunking, xSTP, …), dynamic routing protocols (OSPF, BGP, MPLS, ISIS), DNS, DHCP, IPAM, NTP services);
• Good understanding of ITIL and significant exposure to Incident Management, Problem Management, and Change Management (desirable);
• Willing to understand and troubleshoot the Vision-Box portfolio (HW solutions – eGates, Kiosks, Portables, etc.);
• Proficient in English (written and spoken);