Head of Maintenance Services

Are you a proven leader in property maintenance with experience managing both public and private sector projects? Do you have the expertise to lead large teams, ensure full compliance, and deliver outstanding services?

We’re on the hunt for a Head of Maintenance Services to take charge and drive excellence across the board! If you're ready to make an impact and bring your skills to a thriving organisation, this is your chance.

In This Role You Will

• Lead the delivery of first-class property maintenance services, including responsive repairs, void works, compliance, and security services for a wide range of clients.
• Implement and manage compliance maintenance services, including fixed wire testing and gas servicing, ensuring 100% compliance and safety for all customers.
• Ensure that maintenance services are delivered within set budgets and timelines, meeting KPIs and achieving profit margins.
• Oversee health and safety compliance across all operations, ensuring policies are implemented to protect employees and customers.
• Produce weekly and monthly reports on contract performance, ensuring all targets are met or exceeded.
• Drive customer satisfaction by delivering a high-quality service and ensuring continuous improvement through customer feedback.
• Manage, mentor, and develop a large team of trade and multi-trade operatives, ensuring efficient performance aligned with business objectives.
• Work closely with the Assistant Director of Commercial Services to improve and grow the service.
  
  

To be successful in this role, you will have significant, proven experience in the maintenance industry, with expertise in both the public and private sectors. You will have in-depth knowledge of health and safety practices, particularly within social housing and the general construction industry. Extensive experience managing large teams and delivering M&E works, including planned and reactive maintenance, is essential. The role requires strong leadership, negotiation, and communication skills, with the ability to effectively lead and supervise trade and multi-trade operatives, while also influencing stakeholders and producing accurate technical information. You will be resilient and adaptable, thriving under pressure with excellent project planning and organisational abilities. A successful track record of working with multiple clients and managing various accounts is necessary, along with a customer-focused approach that ensures the delivery of exceptional service and quality outcomes.

You must have or be prepared to work towards a recognised housing qualification of level 4 or above (Chartered Institute of Housing or equivalent qualification).

For an informal chat about the position, please contact Jason Tighe, Assistant Director Commercial Services on 07973682674.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Three Sixty terms and conditions. 

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 22nd November 2024

Interview date: 29th November 2024

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

Three Sixty is a pioneering, multi-million-pound construction, maintenance and property management company which donates surplus back into social causes across Greater Manchester. As part of Stockport Homes Group, Three Sixty completes a lot of work for the housing stock that Stockport Homes manages, including the maintenance and repair of all social housing within the borough. As well as this, Three Sixty acts as a private contractor and completes construction, management and maintenance works for local authorities, private landlords and other businesses across Greater Manchester.

A limited company within Stockport Homes Group, Three Sixty is proud to be a ‘profit for purpose’ organisation. Three Sixty is a values driven organisation committed to achieving the Group’s mission of ‘One team, transforming lives’. All staff working for Three Sixty are given everything they need to successfully and safely complete their roles and an exciting culture means every team member in Three Sixty has the opportunity to innovate, grow and give back to the community.

Customers and colleagues are at the heart of what Three Sixty does and the company are proud to offer all staff a unique experience in the sector where success helps communities thrive.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.