Dispensing Team Lead

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How We Started

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where We Are Now

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.

Where We’re Going

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

About The Role

We are looking for an organised and committed Dispensing Team Lead to join our MedExpress/Levity Pharmacy Team at our brand new warehouse in Leamington Spa. Due to the success our weight loss service has had in 2024, we are opening a second Dispensary and Warehouse in January 2025. This exciting role will play a pivotal part in the continued success of our weight loss brands into 2025 and beyond. As the Dispensary Team Lead you'll be responsible for the day-to-day running of the Dispensary Team and ensuring all orders are processed effectively and efficiently.

You will be working closely with our Pharmacist and packing teams to ensure all GLP-1 weight loss orders are dispensed and dispatched on time, to meet company targets and achieve customer satisfaction goals. If you enjoy working cross-departmentally and are a self-starter with strong communication skills this role would suit you perfectly.

The role will be 8am-8pm, with a rolling schedule of 4 days on 4 days off.

What You'll Be Doing In The Role

• Label, dispense and pack as required to ensure orders are dispatched on time.
• Create, organise and manage the staff rota ensuring dispatch and non-dispatch activities are accurately recorded.
• Ensure weekly reports are filled in accurately and on time
• Ensure all staff and temps have read and signed the SOPSs and completed necessary training
• Cascade protocols and standards to the MedExpress Team from the RP.
• Communicate clearly and effectively with teams to ensure they understand their duties and delegated responsibilities
• Support cross-functional teams with tasks requiring dispensary input as required (e.g. trial tests, sensory forms, collecting data for new products).
• Ensure all clinical review reports are updated and accurate.
• Perform 1-1 reviews and performance reviews with direct reports.
• Train the team to carry out clinical reviews and communicate with the CS team, prescribers and customers to ensure correct notes are made and the necessary information is passed between all parties.
• Train the team to ensure clinical review reporting figures are recorded, accurate and kept up to date.
  
  
  

What You'll Bring To The Role

• Previous experience as a Dispensary Team Lead or as a Senior Dispenser
• Planning, prioritising and organisational skills
• Ability to work to deadlines
• Ensure the effective use and control of company resources
• Leadership skills
• Commitment to continuous professional development for the entire team through shared learnings and best practices
• Conflict and problem resolution skills
• Time management skills
• Clear concise communication
• An understanding of business rationale and the ability to initiate and implement decisions that will achieve business goals and objectives
• Ability to sensitively give feedback and receive constructive feedback
• Be personable and approachable
• Strong focus and attention to detail skills
  
  
  

Salary Banding

£32,000—£38,000 GBP