CRM Data Analyst

Continuing with OCU Groups significant growth, we now have an opportunity for an experienced CRM Data Analyst to join our Business Development team in our Stockport Head Office. The main purpose of the role will be gathering, analysing, and interpreting data to support the organisation. This role involves generating reports and providing actionable insights and changes that align with the company's strategic objectives.

Duties And Responsibilities

• Managing and interpreting company requirements.
• To work with and keep the CRM system up to date with all necessary information.
• Implementing systems to help the optimisation of data efficiency and data quality.
• Analysing large datasets to identify trends, patterns, and insights that can inform business decisions.
• Develop CRM & other systems to improve efficiencies with new processes as needed.
• Develop & prepare daily reports for the management, Executive team and other key stakeholders.
• Respond to and deal with internal and external communication by email and telephone.
• Working closely with the internal & external teams to assist with technical issues and queries.
• Attend any relevant training sessions to ensure you are fully equipped to perform your duties effectively and attend management meetings as required.
• Undertake any other duties which can be reasonably asked of a manager as required by the operation.
  
  

Skills And Experience

• Strong analytical and problem-solving skills.
• Advanced Excel skills.
• Familiarity with CRM software ideally Dynamics good IT Knowledge.
• Proficiency in data analysis tools and software.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and high level of accuracy.
  
  

Company Background

Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.

Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, ‘One Company United’.

We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.