Associate Account Manager

We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Manager to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships.

As an Associate Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.

About The Role:

• Sales Strategy and Execution:
• Develop and execute strategic account plans to achieve sales targets and expand the enterprise customer base
• Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
• Act as a customer advocate within the company
• Meet or exceed established goals, KPIs, and performance metrics
• Customer Acquisition and Growth:
• Drive new customer acquisition through strategic sales initiatives
• Identify, pursue, and close new sales opportunities within assigned territory or market segment
• Upsell and cross-sell to existing customers to maximize revenue
• Customer Relationship Management:
• Serve as the primary point of contact for customer inquiries and issues
• Foster strong, long-term relationships with key customers and stakeholders
• Ensure high levels of customer satisfaction and loyalty
• Collaborate with the customer success team for smooth onboarding and continued customer success
• Customer Engagement:
• Lead customer meetings and develop presentations for complex sales opportunities
• Understand customer business needs and challenges
• Present tailored solutions demonstrating how our products solve specific problems
• Conduct regular business reviews to ensure alignment with customer goals
• Collaboration with Internal Teams:
• Work closely with solution consultants to develop tailored solutions
• Coordinate with professional services for timely implementation
• Partner with Partnerships & Alliances team for growth and strategic account planning
• Provide customer feedback to inform product development and marketing strategies
  
  
  

About You

• Bachelor's degree in Business, Marketing, or related field
• 3-5 years of experience in account management or sales in the software/technology industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tools
  
  
  

Preferred Qualifications:

• MBA or relevant advanced degree
• Experience in AI or machine learning industry
• Proven success in managing enterprise-level accounts
• Track record of developing and nurturing partner relationships
  
  
  

Key Success Measures:

• Sales performance (quota achievement, revenue growth, win rate)
• Customer relationship management (satisfaction scores, retention rates, NPS)
• Operational efficiency (productivity, forecast accuracy, pipeline coverage)
  
  
  

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.